Privacy policy

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Privacy Policy

Last updated: August 24, 2026

This Privacy Policy describes how Tal & Teo LLC, doing business as Auvenna ("Auvenna," "we," "us," or "our"), collects, uses, and shares your personal information when you visit or make a purchase from auvenna.com (the "Site").

1. Information We Collect

Information you give us directly:

  • Contact information (name, email address, phone number, shipping and billing address) when you place an order, sign up for our newsletter, or contact customer support
  • Payment information, processed securely through Shopify Payments (we do not store your full card details)
  • Responses you provide if you complete our hair & hormone quiz, which may include information about symptoms related to perimenopause or menopause

Information collected automatically:

  • Device and browser information, IP address, and pages visited, collected through cookies and similar technologies
  • Analytics and advertising data through Google Analytics, Meta (Facebook) Pixel, and TikTok Pixel, which help us understand site usage and measure the performance of our advertising

2. Sensitive Information From Our Quiz

Our optional hair & hormone quiz asks about symptoms that may relate to your health, such as sleep, stress, or hormonal changes. We collect this information only to personalize your experience and product recommendation. We do not sell this information, and we recommend only sharing what you're comfortable providing — the quiz is entirely optional.

3. How We Use Your Information

  • To process and fulfill your orders, including payment, shipping, and customer support
  • To send you marketing communications, if you've opted in (you can unsubscribe at any time)
  • To personalize quiz results and product recommendations
  • To improve our Site, products, and advertising through analytics
  • To comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies (including Google Analytics, Meta Pixel, and TikTok Pixel) to understand how visitors use our Site and to show you relevant ads on other platforms. You can control cookies through your browser settings, though disabling them may affect how the Site functions.

5. How We Share Your Information

We do not sell your personal information. We share information only with:

  • Shopify, our e-commerce platform and payment processor (Shopify Payments)
  • Klaviyo, our email marketing platform, if you've subscribed to our emails
  • Shipping carriers, to deliver your order
  • Analytics and advertising providers (Google, Meta, TikTok), as described above
  • Law enforcement or regulators, where required by law

6. International Customers

We ship and sell to customers both within and outside the United States. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below.

7. Your Rights (California & Other US Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of your information, and opt out of the sale of personal information (we do not sell personal information). Residents of other US states may have similar rights under applicable state law.

8. Children's Privacy

Auvenna is not intended for anyone under the age of 18, and we do not knowingly collect personal information from children.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

10. Data Security

We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Tal & Teo LLC (dba Auvenna)
30 N Gould St
Sheridan, WY 82801
United States
Email: contact@auvenna.com
Phone: +1 (386) 291-0966