Shipping policy

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Shipping Policy

Last updated: August 24, 2026

1. Order Processing

Orders are processed within 1–3 business days. If your order is placed before 5 PM, we'll do our best to fulfill it the same day. Orders placed after 5 PM, or on weekends and holidays, will begin processing the next business day.

2. Delivery Time

Once your order ships, delivery typically takes 3–5 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships so you can follow its progress.

3. Delays

While we aim to meet the timeframes above, delivery times are estimates and not guaranteed. Should there be any unexpected delay, our team will notify you directly.

4. International Orders

For orders outside the United States, delivery times may be longer depending on destination and customs processing. Any customs fees, duties, or taxes are the responsibility of the customer.

5. Questions?

If you have any questions about your order or shipping, reach out to us at:

Tal & Teo LLC (dba Auvenna)
Email: contact@auvenna.com
Phone: +1 (386) 291-0966